Live Support Chat Software

This software tool helps implement live chat support on your websites.

Live chat software needs to be an integral part of any business website. This is the equivalent of shop floor assistants in stores. This helps prospects seek guidance and help and come to a conclusion about their shopping mission. Otherwise, on websites, prospects typically abandon their buying activity very quickly when a doubt arises. As they have a lot of alternatives they can get away to, you need to increase the probability that they will stay and go through the complete motions of buying stuff from you. The ability to ask some live human being about help will increase the probability significantly of success. This tool can enable you to improve customer service easily and help customers resolve their queries very quickly reducing the chances they’ll abandon shopping. Quick confirmation of any troubles customers are facing through a live chat software can play a key role when customers are looking for some confirmation or a specific detail.

Besides live chatting, other beneficial features that would be useful include monitoring of visitors with GEO location, assisting visitors, starting multiple live chat sessions, automatic spell checking, customizable chat button, website traffic, visitor statistics, page traffic, etc. Canned responses help make chatting simple for the customer service representatives. Customization features are available too. Multiple languages, including those that are used right to left are supported for customers from different areas of the globe. The tool is able to automatically decipher the geographical area the visitor is from and adopt a suitable language pattern. This is a very good tool.

eAssistance Pro is a live chat application for businesses who wish to make more of their normal marketing strategies. It is the one-stop solution for adroit customer service and efficient visitor monitoring practice. It can be easily integrated in any kind of website – be it CMS based or shopping cart based. eAssistance Pro provides plugins and widgets for all major platforms. It also allows visitors to chat directly from the respective website’s Facebook page.
Users need to create an account and start customizing the look and feel to provide native support. Everything is customizable from visitor chat start form, chat panel, chat images, auto-invitation images, to feedback form. The relevant chat code is to be inserted in the webpages and visitors can instantly click on chat icons to start chatting. eAssistance Pro provides two consoles – Web-based which can be accessed online from any browser and Standalone console which has to be downloaded for better support and extended features.
Canned responses, archives, chat transcripts add more features to this solution. Every communication happens over 256-bit encrypted security layer to protect business chat process from unauthorized access. It also enables the site administrator to block a visitor from chat. eAssistance Pro Live Support Chat Softwar can be evaluated for free. Users can create and account and download the console and use it for 15 days. You must buy the licensed version to continue using the software after trial session. For more information visit: www.livesupportsoftware.supportlivechat.org